Returns & Exchanges

For purchases made at one of our retail stores:

All retail store purchases not posted to an REI Co-op Membership require a paper or email store receipt to return.

If you made a purchase using your REI Co-op Member number and want to return by mail, use our retail purchase return process—on the first screen, leave the purchase information blank and provide your member number. This will help us locate your purchase information when we receive your return.

If returning to a retail store, a customer service associate can help locate your purchase information using your REI Co-op Member number.

For purchases made online or by phone, including in-store pickup:

Online purchases require an order number to use our online return process. Your order number can be found in your order confirmation email, on your packing slip, or listed as “Purchase number” in the Purchase History section of your REI.com account.

If returning an online purchase to a retail store, a customer service associate can help locate your order information.

Need further assistance locating your proof of purchase?

If you need help finding your proof of purchase, we can help. If you made an order online or used your REI Co-op Member number for any purchase, contact us.

Items purchased on the REI Outlet website have the same return policy as items on REI.com. Return items to REI by mail or at any REI store. 

Please note: Re/Supply used gear purchases are not REI Outlet items. See details for Re/Supply used gear returns 

After a Co-op Member Reward and/or REI Co-op Mastercard Rewards (collectively called Total REI Rewards) are applied to a purchase, they can't be credited back to your membership account. Instead, when you return an item, we'll fully refund the amount of the Total REI Rewards used as follows:

• For in-store returns, the portion of the purchase made with Total REI Rewards will be refunded in cash. Purchases of $500 or more made with cash and/or Total REI Rewards will be refunded by check.
• For mail-in returns, the portion of the purchase made with Total REI Rewards will be refunded via check. We'll email you once we've issued a check. Refunds by check can take up to 3 weeks, starting the day we receive your return.

All oversize items can be returned for free to one of our retail locations. 

Some oversize items can be returned via our online return process for an oversize shipping fee of $21.95. In addition, any return package weighing more than 32 lbs. is subject to shipping charges based on weight, which will be deducted from your refund in addition to any standard or oversize return shipping costs.

The following categories of oversize items CAN be returned by mail using our online return process for an oversize shipping fee of $21.95:

• Bicycle trainers
• Single joggers/strollers
• Skis and snowboards

Start a mail-in return below:

Return online orders

Return in-store purchases

The following categories of oversize items CANNOT be returned by mail via our online return process:

• Kayaks and canoes
• Car-top boxes and roof-top tents
• Bikes
• Double joggers/strollers

For these and any oversize items, you can also work directly with a carrier to return by mail.

For return packages weighing more than 32 lbs., please see our oversize returns FAQ.  

For returns less than 32 lbs., some items still might be too large or awkward to fit in one box. If possible, we still recommend trying to mail it back in a single box with one return shipping label for accurate tracking. You also can return it to your nearest REI store. If neither of these options are feasible, please contact us. 

To mail return items from more than one order within the same box, follow these steps (in addition to our general instructions for returning items by mail):

• Create shipping labels and packing slips for each order containing items you want to return using our online return site. The easiest way to get there is directly from the orders in your Purchase History. You can also manually enter your purchase information for online orders here or in-store purchases here.
• Affix ONE of the shipping labels to the outside of your box. Place the rest of the shipping labels and packing slips inside your box, along with the items you're returning. Including these documents allows our staff to efficiently and accurately process your return. Don't worry; we will only deduct the $7.99 return shipping fee for one label.
• Make sure your package weighs under 32 lbs. If the package is more than 32 lbs., a $21.95 oversize shipping fee will be deducted from your refund instead of the standard $7.99.

The following are considered Hazardous Materials for shipping purposes and cannot be returned via our online return process:

• Flammable liquids
• Used liquid fuel stoves
• Loose or uninstalled batteries (even if still in packaging)
• Adhesives
• Solid fuels
• Used or charged CO2 cartridges
• Aerosols
• Bug repellent
• Matches

Please note: Items with batteries pre-installed, such as headlamps or GPS units and watches can be returned via our online return process without restrictions if no more than two are included per package.

If you need to return an item containing hazardous materials, it can be returned for free to one of our retail locations. You may also work directly with a carrier to meet any shipping conditions required to return it by mail. 

Shipping should only be arranged through a shipping professional with full disclosure of the item to be returned to ensure appropriate handling/labeling. Items classified as Hazardous Material for shipping purposes may be subject to special labeling and/or handling requirements when shipped.

Please note: You are responsible for return shipping costs. 

1. Pack the item securely and include the original product packaging and tags if available. (Hint: If you cover all existing shipping labels, you can reuse the bag or box your order came in.)
2. Include proof of purchase (e.g., invoice, store receipt) PLUS your name, address, email, phone number, REI Co-op Member number (if applicable) and a brief description about why you’re returning the item.  If you can't find your proof of purchase, see the FAQ above to contact us.

   If returning a gift, please include the gift recipient’s information as noted in the Gift returns section.

3. Attach a return shipping address to your package. Address your package to:

   REI RETURNS DEPARTMENT
   1700 45TH ST E
   SUMNER, WA 98352

4. Send your package using a carrier that can provide tracking and insurance. REI is not responsible for items lost or damaged in transit.

For the most up-to-date returns information, please check Return Instructions. In the early phases of rolling out Curbside Pickup, it will not be possible for us to accept returns curbside.

International orders (purchased and shipped outside the U.S.) cannot be returned through our typical mail-in returns process above.

There are two options for international returns:

1. If you are now in the U.S., you can return items from your international order at any REI store location.
2. If you need to make a return from an international order via mail, please work directly with a carrier to ship a return. Follow the directions below. Please note: You are responsible for return shipping costs.

Instructions for mail-in international returns

1. Pack the item securely and include the original product packaging and tags if available. (Hint: If you cover all existing shipping labels, you can reuse the bag or box your order came in.)
2. Include proof of purchase (invoice, store receipt) plus your name, address, email, phone number and member number (if applicable) and a brief description of why you’re returning the item.
3. Attach a return shipping address to your package. Address your package to:

   REI RETURNS DEPARTMENT
   1700 45TH ST E
   SUMNER, WA 98352

4. Send your package using a carrier that can provide tracking and insurance. REI is not responsible for items lost or damaged in transit.

See our International Orders page for other international questions.

REI Co-op Members can return eligible items for a replacement or refund—with a few exceptions—within one (1) year of the purchase date. 

Returns are fast and receipt-free if you purchased an item using your membership.

• If returning to a retail store, we can easily locate your purchase information using your REI Co-op Member number—no paper receipt required.
• If you prefer to return an item by mail, include your member number on your packing slip for faster processing.
• Quickly start a mail-in return online via Purchase History if you have an online account, are logged in and have your membership linked.

See all REI Co-op Member benefits

Refunding original shipping fees 

Standard shipping, oversize shipping and expedited shipping charges from your original purchase are not refunded—unless we’ve made a mistake with your order, or the returned item is determined to be defective after we inspect it. If this is the case, please contact us.

Return shipping fee 

In most cases, $7.99 will be deducted from your refund to cover return shipping back to REI for standard size/weight packages when your return by mail, using the prepaid shipping label provided. Return shipping fees apply only to mail-in returns; returns are free at REI stores.

Here are some fee exceptions and clarifications: 

• If your returned package is more than 32 lbs., a $21.95 oversize shipping fee will be deducted from your refund, instead of the standard $7.99. 
• If returning multiple orders in one shipping box that’s less than 32 lbs., only one $7.99 return shipping fee (for one label) will be deducted from your refunds. 
• We will not deduct any return shipping fees if you pay for shipping on your own by 
  working directly with a carrier (not using our prepaid shipping labels).  
• If we made a mistake with your order, we’ll waive the return shipping fee once we’ve reviewed your return and verified our error. 
• If the value of the return itself is less than $7.99, we will waive the $7.99 return shipping fee. 

Shipping fees for replacement items 

When ordering a replacement as part of an exchange over the phone, our agents might waive the $7.99 Standard shipping fee to ship the new replacement item to you, if you are returning a similar item to us via mail. 

If applicable, our agents might waive the $7.99 Standard shipping fee to ship a similar item as a replacement.

Please review our return policy. Additionally, in the rare event that REI determines there has been an abuse of the Return Policy, REI will not accept a return or exchange, even within one year of purchase, in order to ensure that every return or exchange is handled with fairness and protects the integrity of our membership and customers.